Important Information Regarding COVID-19
In these trying times, Cortland Oral Surgery continues to provide quality surgical care while following CDC guidelines to protect patients and staff from the coronavirus. We have always maintained state of the art sterilization and surface decontamination practices but have upped our game by reconfiguring the office to allow for social distancing, and changed the protocols for check in and patient screening. Although there have been no documented cases of disease transference through clothing or inanimate objects, we have removed any items from our facility that could potentially be contaminated, and our staff is fitted with face masks, eye protection, head coverings and gowns. The greatest potential for contamination is from other people, and we have taken steps to monitor the health of staff and patients to lessen your exposure and to prevent disease transmission. When you contact the office, you will be instructed in how to check in so that we can maintain social distancing and efficiently complete your dental procedure. Masks are required to enter the office and all staff and patients are required to fill out a Covid-19 questionnaire and will have their temperature checked. Only the patient is allowed to enter the office (or one parent if the patient is a minor. You will need to call 607-753-0011 prior to entering the office.). It will be inconvenient, uncomfortable and certainly doesn’t help alleviating anxiety or establishing a relationship with our patients, but the goal is to keep you safe. Hopefully we can return to a warmer, friendlier appearance in the near future. We will get through this together, and we will keep you healthy in the process.
Thomas SanGiacomo, DMD
In recognition of ongoing news reports and the continued spread of the COVID-19 virus, we realize our patients have questions. As dedicated health care professionals, we want you to know that we remain as diligent as ever in protecting the health and safety of our patients and staff. Our practice strictly adheres to and exceeds the standards for infection control by wearing personal protective gear, using hospital-grade disinfectants, practicing the latest sterilization protocols, utilizing single-use disposable materials, and more. Every effort we have in place is to ensure the safety of our patients and staff. We want you to know that we are monitoring this situation very closely, and we will keep you updated regularly.
Symptoms of coronavirus are reported as flu-like, with varying degrees of severity. While we do not know everything about this virus to date, individuals who are elderly and/or immunocompromised appear to be the most at risk of a severe infection. To ensure your health and safety, and the health and safety of everyone at our practice, please reschedule your appointment if you or a member of your household has a cough, fever, and/or flu-like symptoms. In addition, please reschedule your appointment if you have traveled to any areas within the past 14 days that are at high risk for contracting the coronavirus.
We thank you in advance and extend our gratitude for your understanding and cooperation. Together, we can help keep everyone as safe and healthy as possible. If you have any questions or concerns, please contact our office, and one of our staff members will be more than happy to assist you.
For further information, including measures to keep yourself healthy, visit the following links: